020 8914 8966
020 8914 8966
Fred Sirieix is First Dates host for Channel 4. He is also a maitre d’hotel from France and the former GM at Galvin at Windows in London’s Mayfair. Often referred to as the “Service Jedi” or “Service Guru”, Fred has been working in Hospitality for over 25 years. Another TV show Fred is known for was BBC’s My Million Pound Menu. This was a restaurant business investment reality game show.
He was co-host on BBC2’s Michel Roux’s Service.
CUSTOMER SERVICE:
Fred is passionate about customer service and in 2011 he launched The Art of Service board game. The game is designed for the hospitality industry, to help improve standards, increase profits and lift job satisfaction. Fred is an experienced trainer and coach. He is one of a very few professionals whose corporate talks go down with both small and large events.
EARLIER DAYS:
Fred worked in some of London’s most celebrated restaurants and since May 2006 held the position of General Manager at the awards winning Michelin star Galvin at Windows up until 2019. Very few speakers equal Fred’s credibility, passion and breadth of experience in the field of customer service. Fred has delivered talks in many formats, including management team building, team training and coaching, trade events, board briefings, after-dinner speeches, motivational presentations and public seminars.
Fred’s talks are unique, entertaining, informative and sometimes provocative. He speaks with passion about the contribution of great service to a customer’s experience, a brand’s longevity and reputation as well as its link to business survival and profitability.
For Fred Sirieix, First Dates is just a small part of what he does. It’s also about making excellence a habit in every part of life, teaching people about ownership, the beauty of rigor and discipline and helping delegates take responsibility for living their vision and values to the full. Fred is comfortable talking to any sector and any audiences. He feels customer service principles are the same across all industries. Fred is also very involved with many of his own charitable activities.
BOOKS:
Fred Sirieix Secret Service: Lifting the lid on the Restaurant World. Michel Roux Jr called it “a no-holds-barred look at the service industry: its highs, its lows, the eccentric characters. From dangerous liaisons under dining tables to after-hours punch-ups.”
