Martin Newman

Incredibly engaging (and humorous) keynote... outstanding presentation. You captivated the audience

Retail Week

Martin Newman is one of the world’s leading authorities on customer centricity. He is globally recognized for being dedicated to driving positive change for consumers and brands alike. Martin is known as the Consumer Champion and founder of The Customer First Group and Customer Service Action.

With over 40 years of experience in retail and consumer-facing sectors, Martin Newman is a sought-after speaker, educator and advisor to some of the world’s leading brands. Names Martin has worked with include, Burberry, Ted Baker, Intersport, and Harrods.

Martin Newman is also the author of a number of bestselling books. In 2018 he published “100 Practical Ways to Improve Customer Experience” and in 2021 he published “The Power of Customer Experience.”

Martin is the Founder of The Customer First Group and Customer Service Action, where he shapes the consumer-focused landscape through his expertise and thought leadership.

Can you turn customers into fans? Martin certainly knows so. He will show you what really matters to consumers and how you are able to win the hearts and minds of your customers. Martin will also show you how to use AI in order to drive growth, cut costs and improve efficiency.

Speech Topics include:

Customer Experience Excellence
Customer Centricity
Consumer Behaviour
Customer Engagement
Customer Service
Employee Engagement
Innovation
The Future of Retail
Building a Customer-First Culture
Omnichannel Strategy
Leadership in a Digital Age
Sustainable Business Practices in Retail
Purpose-Driven Business Strategy

Today, Martin Newman is a trusted advisor and board member, working with brands including The Scout Store, Specsavers, The Mayborn Group, In Kind Direct, Sofology and Toyota. Martin also runs a Mini MBA in Customer Centricity in partnership with the Oxford Professional Education Group. He is also a visiting lecturer at Strathclyde University’s business school.

Martin Newman has delivered over 100 keynotes worldwide, including prestigious events like Retail Fest, Retail Global Australia, and the World Retail Congress. He has engaged audiences ranging from small workshops to large conferences of over 5,000 attendees.